Overview:
- How do I get started with The Radio Recorder?
- What does The Radio Recorder do?
- Why is a The Radio Recorder useful?
- How does a The Radio Recorder improve radio?
- How much does it cost?
- What do I get with a Station account?
- Can I pay with Paypal?
Using The Radio Recorder
- How does it work?
- How do I use The Radio Recorder?
- I’ve forgotten my password! How do I log in to The Radio Recorder?
- How do I change my password?
- How do I check my subscription level and/or my expiration date?
- My current subscription is on auto-renew. How do I cancel that?
- How do I change subscription tiers?
- How do I close my The Radio Recorder account?
Recording Content
- I’ve searched but the station/show I want is not listed! Why not?
- Where are my recordings stored?
- Does my computer have to remain on to record radio?
- How do I select a specific station to record a show from?
- How can I see a list of shows that I have scheduled?
- How do I edit a scheduled recording?
- How do I stop recording a show?
- Can I start playing back a show while it is recording?
- I got an error: ‘Failed {Message}‘. What does this mean?
- How can I schedule more than 1 recording?
Listening to My Recordings
- How do I listen to a recording?
- My recordings won’t play. What can I do?
- Can I listen to a show without recording it?
- Can I listen on my Internet radio?
- Can I download recordings in MP3 format?
- I don’t see the download arrow that is supposed to be “next to each part” of my recorded shows. What can I do?
- How do I get the show segments to play in sequential order non-stop in iTunes or on my iPhone or iPod?
- Are there iPad/iPhone apps available?
- How do I store recording?
Deleting Old Files
- How do I delete all recordings?
- How can I tell how much space I have left?
- How can I delete recordings to free up more space?
Adding The Radio Recorder to your Product, Service, or Site
Overview
Q: How do I get started with The Radio Recorder?
A: To start using The Radio Recorder, simply watch the tutorials video for step-by-step instructions. You can also reach out to us at info@TheRadioRecorder.com for further assistance in setting up your account.
Q: What does The Radio Recorder do?
A: With The Radio Recorder, you can schedule your radio show recording, and the recordings will be stored securely and made accessible to you within a minute of your show finishing. You can choose from multiple upload platforms such as MixCloud, SoundCloud, FTP, Dropbox, and email. The Radio Recorder offers flexible pricing options and discounts are available for community stations. The service is charged by the minutes you record, and all features are enabled for all account types. Start growing your listener base and recording your radio shows with The Radio Recorder today!
Q: Why is The Radio Recorder useful?
A: The Radio Recorder is a cloud-based service that allows you to easily schedule and record radio shows or stations. With the ability to choose from multiple platforms for listening or uploading the recorded shows, you have flexibility and convenience. The service also includes file tagging, auto social media notifications, and automatic uploads, making it an all-in-one solution for recording, managing and sharing your radio content.
Q: How does a The Radio Recorder improve radio?
A: Yes, that’s right. With The Radio Recorder, you can record your favorite radio shows and stations, listen back to them at your convenience, and even share them on social media platforms. You won’t miss out on any content, and your listeners will have the option to replay your show whenever they want.
Q: How much does it cost?
A: The Radio Recorder offers a flexible pricing model based on your recording needs. Whether you are a DJ or a radio station, you can start with 10 hours of recording for £3/$4 a month, or contact us for a monthly package that suits your requirements. Additionally, you can get five hours of recording time for free when you sign up. To find out more, please email us at info@theradiorecorder.com.
Q: What do I get with a Station account?
A: If you’re a radio station looking to expand your reach and offer your listeners a “listen again” option, The Radio Recorder is the perfect solution for you. Our station packages start from £30/$35 a month for unlimited recording, and include additional features such as the ability to skip ads, custom information uploads to your site, and custom stream URLs per show. Sign up today and take advantage of the 24/7, 365 day a year recording capabilities and all the extra benefits that come with it. For more information or to get started, contact us at info@theradiorecorder.com.
Q: Can I pay with Paypal?
A: Correct, you can pay with Paypal on our website under the subscription selection. This is our preferred method of payment.
Using The Radio Recorder
Q: If you need further assistance, please reach out to our customer support team at info@TheRadioRecorder.com. They will be happy to help you reset your password and get you access to your account.
Q: How do I change my password?
A: Log in to your The Radio Recorder account and click on the “profile” link in the left-hand menu. From here you can change your password to whatever you want.
Q: How do I check my subscription level and/or my expiration date?
A: When logged into your The Radio Recorder account, click ‘Subscription. At the top of the Subscription page, you’ll see how much you are paying, also when the next subscription is due. From the Summary page, you can also see how many times you have left of recording.
Q: My current subscription is on auto-renew. How do I cancel that?
A: Purchases were made using Paypal log into your PayPal account to turn off recurring payments.
- Go to www.paypal.co.uk and log in to your account.
- Click ‘Profile.’
- Click ‘My Money’
- Scroll down to ‘Automatic payments’
- Click ‘Manage Automatic Payments’.
- You should be be able to see your payment for The Radio Recorder, you can then select this and click the cancel button at the top.
Q: How do I change subscription tiers?
A: If your account is on auto-renew, please cancel your current auto-renew in PayPal, If you would like to upgrade to a station account please let us know and we will update your subscription page to reflect the new price, you can then set up auto-renew for this new amount.
Q: How do I close my The Radio Recorder account?
A: Send an email to info@theradiorecord.com and we’ll be happy to help you out.
Q: I can’t find the station/show I want! Why not?
A: The goal of The Radio Recorder is to include all shows and stations. We’ve made it very simple to add shows/stations, you don’t have to pick from our own defined stations. You just need to know the streaming link of the radio station you want to record. You can even use the TuneIn link to find your radio station’s streaming link. This is where The Radio Recorder is different from other recording solutions.
Q: Where are my recordings stored?
A: The Radio Recorder stores your recording, however, this recording is only for your reference. We believe artists etc should be paid for their music. This is why we only allow uploads to music platforms that pay royalties to the artists and producers.
Q: Does my computer have to remain on to record the radio?
A: No, you don’t have to leave your computer turned on. Once a schedule is set up, then The Radio Recorder will capture the recording at the scheduled time.
Q: How do I select a specific station to record a show from?
A: You can record any show/station you require. This is what makes us different from other recording solutions.
Q: How can I see a list of shows that I have scheduled?
A: Log in to your The Radio Recorder account and click on ‘Your Shows’ to see a list of your upcoming scheduled recordings. If you would like a list of your completed recordings please click on ‘My Recent Shows’. This allows you to play, download and re-upload your show.
Q: How do I edit a scheduled recording?
A: ‘Your Shows’ will give you a calendar with all your shows scheduled to record, you can then click on your show and this will load the show details on the left-hand side of the calendar.
Q: How do I stop recording a show?
A: Log in to your The Radio Recorder account and click on ‘Your Shows’ to see the list of shows, then select the show you would like to stop recording, you can either disable the show or delete the show. For example, if someone is covering your show for a week and you would like to skip the recording we would recommend that you disable the show.
Q: Can I start playing back a show while it is recording?
A: No, we record the whole show in one recording, this means you must wait for the show to stop before you can listen back. The playback is available instantly from our platform, third-party sites like MixCloud it can take up to a minute before it will be shown.
Q: I got an error: ‘Failed – {Message}’. What does this mean?
A: Due to The Radio Recorder recording live radio streams there can be times when the recording will fail. This is very unusual but we will let you know. We always give a reason for the failed alert. A common one is ‘Lack of recording minutes’ this is because you have run out of recording minutes. Please contact support at info@theradiorecord.com for any issues with failed recordings we will help you understand why.
Q: How can I schedule more than 1 recording?
A: The Radio Recorder isn’t limited to 1 recording at a time, however recording two recordings at a time will use your minutes up quicker.
Q: How do I listen to a recording?
A: To listen from a PC log in to The Radio Recorder at: https://record.theradiorecorder.com and click the ‘My Recent Shows’ in the left menu. Select the recording you wish to listen to and it should start playing. If you have trouble playing backcheck make sure that you do not have any browser plugins, firewalls, or software that might be blocking your connection.
Q: My recordings won’t play. What can I do?
A: First visit the ‘Summary’ tab and make sure that the recording in question was successfully recorded. If there was a problem recording it then it will not ever play. If the show isn’t playing please contact support info@theradiorecorder.com and will look into this for you.
Q: Can I listen to a show without recording it?
A: No, we recommend using TuneIn if you just want to listen.
Q: Can I download recordings in MP3 format?
A: To easily download part of a show using the The Radio Recorder player, look for the download arrow that appears next to each recording. Clicking the arrow will download as an MP3.
Q: I don’t see the download arrow that is supposed to be “next to each part” of my recorded shows. What can I do?
A: Please contact support as the recording hasn’t been linked correctly.
Q: Are there iPad/iPhone apps available?
A: Currently The Radio Recorder doesn’t have a supported app. Our website will work on most phones/tablets.
Q: How do I store recordings?
A: The Radio Recorder does not support long-term storage of recordings. To store your recordings beyond 14 days (28 days for station accounts), please download them or you the automatic features (MixCloud, SoundCloud, FTP)
Q: How do I delete all recordings?
A: Currently we don’t have the delete-all option, if you are on a DJ package recordings will be deleted after two weeks. If you are on a station these will be deleted after 4 weeks. The Radio Recorder can make changes to this, please contact us if you require longer or shorter.
Q: How can I tell how much space I have left?
A: The Radio Recorder doesn’t give you a set amount of space. We work in minutes, if you have recording time left it will always record. We will never delete your recordings outside of your normal deletion schedule.
Adding The Radio Recorder to your Product, Service, or Site
Q: Do you have a The Radio Recorder API for developers?
A: Yes, please contact us at info@theradiorecorder.com for more information.